Return, Refund and Cancellation policy
AmpVault Technologies aims to provide reliable and quality products to customers. Returns and refunds are handled based on product condition, eligibility, and the nature of the issue.
Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to the sellers / merchant(s) listed on the Platform and the shipping process has been initiated, or the product is already out for delivery. In such cases, you may choose to return the product after delivery, subject to eligibility under this policy.
AmpVault Technologies OPC Private Limited reserves the right to approve or reject any refund / replacement request. Refunds or replacements will only be processed if the customer establishes that the product delivered is defective, damaged, incorrect, or not of acceptable quality.
In case of receipt of damaged or defective items, please report the issue to our customer service team within 2 days of receiving the product. The request will be entertained only after the seller / merchant listed on the Platform has verified and determined the issue at its own end. If you feel that the product received is not as shown on the website or does not meet your expectations, you must notify our customer service team within 2 days of delivery. After reviewing your complaint and supporting evidence, our team will take an appropriate decision.
Customers raising return or replacement requests must return the product at their own expense through a reliable courier service to the address communicated by our support team. The returned product must be properly packed to avoid damage during transit.
Once the returned item is received by AmpVault Technologies OPC Private Limited, it will undergo inspection and verification. If the return or replacement request is approved after quality verification, the replacement product will be dispatched within 10 business days, subject to product availability. The replacement product delivery may take up to 10 business days from the date of dispatch.
In case of complaints regarding products that come with a manufacturer warranty, customers are advised to directly contact the respective manufacturer or authorized service provider.
In case any refund or cancellation request is approved by AmpVault Technologies OPC Private Limited, the approval or rejection decision will be communicated within 2 business days. Approved refunds may take up to 10 business days to reflect in the customer’s original payment method, depending on banking and payment partner timelines.
Return Policy
We offer return / replacement support within 2 days from the date of delivery of the product. If more than 2 days have passed since delivery, you may not be eligible for a return, replacement, or refund of any kind.
In order to become eligible for a return or exchange:
- The purchased item should be unused and in the same condition as received.
- The item must be returned with its original packaging, accessories, labels, manuals, and invoice.
- Products purchased during sale offers, promotional campaigns, or clearance sales may not be eligible for return or exchange.
- Products will only be replaced if they are found to be defective, damaged, or incorrect after inspection by our team.
You agree that certain categories of products / items may be exempted from returns or refunds. Such categories of products will be identified at the time of purchase.
For approved exchange / return requests, once your returned product is received and inspected by us, we will notify you through email or phone regarding the receipt and verification status of the returned product. If the request is approved after quality inspection, the replacement or refund process will be initiated in accordance with our policies.
Replacement products, once approved, will be dispatched within 10 business days and may take up to 10 business days for delivery depending on the customer’s location and courier partner timelines.
Return Eligibility
A product may be eligible for return if:
- The product received is damaged during delivery
- The wrong product is delivered
- The product has a verified manufacturing defect
- The product is unused and returned in original condition, wherever applicable
Non-Returnable Cases
Returns may not be accepted in the following cases:
- Product damaged due to misuse
- Product damaged due to incorrect usage
- Product damaged due to improper electrical setup
- Physical damage caused after delivery
- Missing original packaging, accessories, or invoice
- Product used in conditions outside the product specifications
- Damage caused by external electrical faults, overload, voltage fluctuations, or improper wiring
- Products found tampered with, modified, repaired, or altered by unauthorized persons
- Return request raised after the eligible return period
Return Window
Return requests should be raised within 2 days of delivery.
Replacement
In case of eligible product issues, AmpVault Technologies may offer replacement support based on product availability, technical inspection, and verification of the returned product.
Customers are required to return the product through courier at their own cost. Replacement products will be shipped only after the returned product is received and verified by our team.
Approved replacement products will be dispatched within 10 business days and may take up to 10 business days for delivery.
How to Raise a Return Request
To raise a return, replacement, or refund request, please contact us with the following details:
- Order ID
- Purchase details
- Product photos or videos clearly showing the issue
- Description of the issue
Email: support@ampvault.in
Phone: 9032071959 Time: Monday – Friday (10:00 – 17:00)