Warranty Policy

AmpVault SafePoint comes with a 1-year limited warranty covering manufacturing defects under normal usage conditions.

Warranty Coverage

The warranty covers eligible manufacturing defects found during normal use of the product.

If a valid manufacturing defect is confirmed, AmpVault Technologies may provide repair or replacement support based on the issue and product condition.

Warranty Period

Warranty period: 1 year from the date of purchase

Customers may be required to provide purchase details, invoice, or order confirmation for warranty verification.

What Is Covered

Warranty may cover:

Manufacturing defects
Internal component issues under normal usage
Product defects not caused by external damage or misuse

What Is Not Covered

Warranty does not cover:

Physical damage
Damage due to misuse
Damage caused by incorrect installation or usage
Damage caused by improper wiring
Damage caused by external electrical faults
Damage caused by overload beyond product specifications
Damage due to water exposure where the product is not rated for direct water exposure
Modification, tampering, or unauthorized repair
Normal wear and tear

Warranty Claim Process

To raise a warranty claim, contact AmpVault Technologies with:

Order ID or purchase proof
Product photos or videos
Description of the issue
Contact details

After assessment, eligible claims may be processed for repair or replacement support.

Out-of-Warranty Support

If the issue is outside warranty coverage, AmpVault Technologies may provide paid service support at reasonable charges where possible.